One Smile Studio Help & Support

Official customer support, account management, and technical assistance for iOS, desktop, and web users

Email Support

info@onesmileapp.com

Direct support for dental practices, clinicians, patients, and partner laboratories.

Response Time

Within 24 – 48 Hours

Support inquiries and account requests are reviewed daily by our technical and compliance team.

Mailing Address

One Smile LLC

8150 Leesburg Pike #503
Vienna, VA 22182

Account & Data Deletion

To delete your account directly inside the app, navigate to Settings > Delete Account. You may also request account or data deletion at any time using the form below or by emailing info@onesmileapp.com.

SMS / Text Messaging Help

Reply “STOP” to any text message to immediately opt out of SMS notifications, or reply “HELP” for assistance. View our full Privacy Policy for SMS compliance details.

iOS & Desktop Apps

Need help with camera permissions, offline sync, Smile Designer, or AI simulations? Submit a ticket below and include your app version (found under About in the app menu).

Submit a Support Request

Send a message directly to the One Smile Studio support team. No login required.

Frequently Asked Questions

Use the same One Smile Studio account credentials on the iOS app, desktop app, and onesmilestudio.com. Your practice patients, smile designs, presentations, and AI simulations sync automatically over encrypted cloud connections.

Legal & Compliance Documents